Wednesday, March 18, 2009

I sent a complaint to Omega Star regarding the intense yellow from my 10k bulb a few days ago. Today I received two emails back.

The first apologized and said to take the bulb back to my local fish store that I had bought it from.

The second email said to disregard the first email and send the bulb in and they would test it for me and send me a replacement bulb. I was very happy with the second email and the fact that they are committed to customer satisfaction. They agreed that it should be more white than yellow. I have an email reply asking what to do about not having a halide bulb or light for that matter over my tank while they examined my bulb. Because my SPS and Carpet Anemone can't go a long period of time not having light.

0 comments:

 

blogger templates | Make Money Online